Lesa H. Williams - CPCU, CIC, CRM, CBIA, CPIA
President

lesa@twincityinsurance.net

Twin City insurance is under the leadership of Mrs. Lesa Williams. Lesa joined the agency in 1975 and became President in 1980. She graduated from the Southeastern Insurance Institute. She holds numerous Insurance Designations including Chartered Property and Casualty Underwriter, Certified Insurance Counselor, Certified Risk Manager, Certified Builders Insurance Agent, and Certified Professional Insurance Agent.

Jason T. Chapman - CIC, CRM, CISR, CBIA
Commercial Lines Marketing Representative

jason@twincityinsurance.net

Jason Chapman, is an agent who has been with the agency since 1999. He has earned The Certified Insurance Service Representative, Certified Risk Manager, Certified Builders Insurance Agent, and the Certified Insurance Counselor designations. Jason works mainly in the commercial lines marketing department.

Carol B. Brown - CISR, CPIW
Personal Lines Marketing Representative

carol@twincityinsurance.net

Carol Brown, a personal lines agent, joined the agency staff in 1987 and is the Personal Lines Supervisor. Carol serves as Personal Lines New Business Representative. Carol has earned the Certified Insurance Service Representative and the Certified Professional Insurance Woman designations.

Amy Yoder
Personal Lines Customer Service Representative
amy@twincityinsurance.net

Amy Yoder, a personal lines agent, joined the agency in 2006. Amy currently serves as a Personal Lines Customer Service Representative.

Christina H. Lail - CISR, CPIW
Commercial Lines Customer Service

christy@twincityinsurance.net

Christy Lail, a Property & Casualty Agent since 1989, serves as a Commercial Lines Customer Service. She joined the agency in 1993 and has obtained the Certified Insurance Service Representative and Certified Professional Insurance Woman designations.

William H. Lutz, Jr. - CIC
Producer

bill@twincityinsurance.net

William H. Lutz, Jr. President of Gaither Lutz Insurance Agency, has been with Twin City Insurance since 1995 when the agencies merged. He is a graduate of Appalachian State University where he earned a B.S.B.A in Insurance and Real Estate. He also has the Certified Insurance Counselor Designation.

Nicole Hicks - CISR
Producer

nicole@twincityinsurance.net

Nicole joined the agency in 2001. She graduated from Lenoir-Rhyne College with degrees in Accounting/Marketing in 2007. Nicole has acquired her Property & Casualty Insurance License, and her Life and Health License. She earned her Certified Insurance Service Representative designation in December 2007.

Michaele Day

Receptionist

michaele@twincityinsurance.net

Cassandra McAtee

Personal Lines Customer Service

cassandra@twincityinsurance.net

Cassandra joined our agency in 2010 and current assists with personal lines processing and customer service calls.