Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- VDConover, NCCustomer since Mar 2009
“Always friendly, efficient & answer questions quickly. Enjoy the home town feeling.
” - JWAnonymous, Conover, NCCustomer since Oct 2009
“Twin City is a very professionally run business. I have multiple policies and I like that Twin City has an expert in each area. So, Michelle Day has helped me many times over the years with my auto policies and Lesa Williams has always helped me with life insurance. Whenever I have left a message, they have returned my call without fail. They both are so knowledgeable and eager to help with anything. I have had nothing but positive experiences with Twin City. With all the insurance ads trying to get people to switch, I have experienced that the hometown people provide so much more! As a customer, I need to trust that people at insurance companies have expert knowledge and care about my family, and strive to provide the best policies for our needs. The people at Twin City Insurance have earned my trust that they will be there whenever I need them. ”
- WWDenver, NCCustomer since Sep 2010
“Twin City Insurance always handles my requests in a timely and professional manner.”
- JRAnonymous, Newton, NCCustomer since May 2022
“Michaele Day is great to work with. She helped me get a very aggressive rate. ”
- MBAnonymous, Catawba, NCCustomer since Dec 2009
“Love the personal service!!! – Carol Brown is the greatest!”
- RCR C., Newton, NC
“Having been a former competitor I think the fact that I chose this agency to handle my insurance needs should be an indicator of my satisfaction with their service and business practices. Great people.”
- TLAnonymous, Claremont, NCCustomer since Mar 2017
“First of all the staff is courteous, friendly and helpful. Quick response on getting my windshield repaired. Most of all you worked with the Erie adjusters to get my roof repaired after the wind and hail damage.”
- AKLincolnton, NCCustomer since Dec 2013
“Always quick to respond even to simple questions.”
- CMAnonymous, Charlotte, NCCustomer since Jun 2006
“Twin City returns calls quickly, is informative about its services, and they go to bat when needed.”
- BTAnonymous, Hickory, NCCustomer since Feb 2017
“Twin City has assisted me with my insurane needs for years, both personal as well as business. Their service is outstanding, their staff knowlegable and knowing that they are constantly shopping my coverage assures me that I am getting the best policy to fill my needs.”
- JPCornelius, NCCustomer since Dec 2017
“Staff (Michaele Day specifically) is very friendly and responsive. Pricing of our coverage is very competitive as well. ”
- KBStatesville, NCCustomer since Oct 2008
“Always friendly and available when I have questions. ”
- STAnonymous, Hickory, NCCustomer since Apr 2005
“The staff at Twin City are always friendly and helpful. They are quick to respond to our inquires and needs and keep us up to date with any changes. You couldn’t find better people to work with.”
- RBAnonymous, Hickory, NCCustomer since May 2013
“I have always felt like I have been helped and well taken care of from professional people. ”
- MBHickory, NCCustomer since Aug 2008
“Twin City has always been very responsive and their customer service is excellent. Every time I have called with questions or changes, Carol Brown has been very knowledgeable and extremely helpful. I will always recommend Twin City. ”